MediCab Terms of Service

Last updated: 18 July 2026

1. Acceptance of these Terms; who may use MediCab

These Terms of Service ("Terms") are an agreement between you and AAYUU SOFTWARE (OPC) PRIVATE LIMITED (CIN: U62099KA2026OPC223028), registered office at Sabari Complex, National Plaza, 24, Field Marshal Cariappa Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560025 ("MediCab", "we", "us"). They govern your use of the MediCab mobile apps, the caregiver web dashboard, and the medicab.co.in website (together, the "Service").

By creating an account or using the Service, you accept these Terms and our Privacy Policy. If you do not accept them, do not use the Service.

Who may use the Service:

You must be at least 18 years old and capable of entering into a binding contract under Indian law.
The Service is intended for adults managing the medication of adult family members. It is not intended for use by, or on behalf of, minors.
If you use the Service on behalf of your household, you confirm you have the authority described in Section 7.

2. What the Service is

MediCab is a household medication-management tool. It helps a family:

keep a shared record of the medicines in the household ("cabinet");
set up treatment schedules and receive dose reminders (via push notifications and WhatsApp);
confirm and view whether doses were taken, so a caregiver — often in another city or country — can see a family member's dose status;
see drug-interaction flags for medicines in the household, generated with the help of an AI model from reference information about the medicines' active ingredients (see Section 3);
coordinate refill orders with an independent local partner pharmacy chosen by the household; and
ask questions about medicines the household already owns via the AI-assisted "Cabinet Query" (Section 4).

MediCab is a technology platform acting on your household's behalf. Your household enters its own medication information, uploads its own prescriptions, and chooses its own pharmacy. MediCab records what you tell it, reminds you as you configure it, and presents your prescription to the pharmacy you choose. The decisions — medical and dispensing — remain with you, your doctor, and your pharmacy.

3. What MediCab is NOT — please read this carefully

MediCab is not a healthcare provider. Specifically, MediCab is:

NOT a pharmacy. We do not stock, sell, dispense, or deliver medicines. All dispensing and delivery is done by independent licensed pharmacies (Section 5).
NOT a hospital, clinic, doctor, nurse, or medical practitioner. No one at MediCab reviews your medicines, prescriptions, or health data in a clinical capacity.
NOT a diagnostic or symptom-checking service. The Service will not tell you what condition you may have or what medicine to take for a symptom.
NOT a source of medical advice. Nothing in the Service — including reminders, adherence summaries, interaction flags, or AI answers — is medical advice.

Always consult a qualified doctor or pharmacist for medical decisions, including whether to start, stop, or change any medicine. Never disregard professional medical advice, or delay seeking it, because of anything in the Service.

In a medical emergency, call 112 (or your local emergency number) immediately. Do not use the Service to seek emergency help.

Drug-interaction flags in the Service are generated with the help of an AI model reasoning over reference information about medicines' active ingredients in our medicine database. Like all AI-generated output, they can contain errors — a flag may be wrong, and a real interaction may be missed. They are not a clinical assessment of you or any member, are not exhaustive, may not reflect a member's specific medical situation, and are not a substitute for your doctor's or pharmacist's judgment. Always confirm interaction concerns with a doctor or pharmacist.

4. The AI "Cabinet Query" feature

The Cabinet Query feature lets you ask questions about medicines your household already owns — for example, "which of my medicines are for fever?" or "what is this medicine used for?"

You understand and agree that:

Cabinet Query is informational only. It describes medicines already in your cabinet using reference information.
It will never recommend what medicine to take for a symptom or condition. Such queries receive a fixed response directing you to consult your doctor or pharmacist.
Queries indicating a medical emergency receive a fixed response directing you to call your local emergency number or get medical help right away. This response is not generated by the AI.
AI-generated answers may contain errors or omissions. You must not rely on Cabinet Query for any medical decision.
Queries and responses are logged for safety and audit purposes, as described in the Privacy Policy.

5. Medicine refills, pharmacies, and fees

Availability: refill coordination is being rolled out city by city and is currently available only in selected cities, beginning with Bengaluru. Where refills are not yet available in your area, you will not be able to place a refill order until a partner pharmacy is live there; the rest of the Service is unaffected.

5.1 Independent pharmacies dispense; MediCab coordinates

Refill orders placed through the Service are fulfilled by independent, licensed local partner pharmacies. These pharmacies are separate businesses. They are not our agents or employees, and we do not control their conduct.

The pharmacy is the dispensing authority. For every order, the pharmacy independently decides — as required of it under the Drugs and Cosmetics Act, 1940 and the Drugs and Cosmetics Rules, 1945 — whether your prescription is valid and whether the medicine may be dispensed. This applies in particular to Schedule H and other prescription-only drugs, which can only be dispensed against a valid prescription. The pharmacy may decline an order, ask for a clearer or newer prescription, or require additional verification. MediCab does not and cannot override a pharmacy's dispensing decision.

5.2 What MediCab does in a refill

When you request a refill, MediCab transmits your order details, delivery address, and (where required) your uploaded prescription image to the pharmacy you choose, and shows you the status of the order. MediCab does not verify, validate, or adjudicate prescriptions.

5.3 Platform fee

MediCab charges an order-processing (platform) fee of 5% of the order value. The exact fee in rupees is displayed at checkout before you pay, and you will never be charged more than the amount displayed there. The price of the medicine itself is set by the pharmacy; MediCab earns no margin on the medicine.

For the cost of the medicine, the partner pharmacy is the seller and merchant of record; MediCab collects that amount on the pharmacy's behalf as its collection agent and settles it to the pharmacy. MediCab is the merchant of record only for its platform fee. Payments are processed by Razorpay.

5.4 Refunds and order issues

Refunds, replacements, and cancellations are governed by our Refund & Cancellation Policy (published at medicab.co.in), which forms part of these Terms. In summary: if your order is not delivered, cannot be fulfilled, is cancelled before dispatch, or the wrong medicine or quantity is delivered, you receive a full refund — including our platform fee. Contact support@medicab.co.in or our WhatsApp support line and we will coordinate resolution with the pharmacy.

Nothing in this Section limits any rights you have under the Consumer Protection Act, 2019.

6. Your responsibilities

Because the Service deals with medication, what you enter matters. You agree that:

Accuracy. You will enter accurate, current information — medicine names, strengths, quantities, schedules, and member details. The Service's reminders, stock forecasts, and safety flags are only as good as the data you enter.
The app is an aid, not a guarantee. MediCab helps your household remember and track medication. It does not guarantee that any dose is taken, that reminders are received (device settings, connectivity, and messaging platforms are outside our control), that stock forecasts are exact, or any health outcome. You remain responsible for the actual taking of medicines and for your household's care arrangements. Do not rely on the Service as the sole safeguard for critical medication.
Account security. You are responsible for keeping your login credentials and device secure, and for all activity under your account. Tell us immediately at support@medicab.co.in if you suspect unauthorised access.
Managing others' data. If you are an admin managing another adult's medication and health information, you confirm that you have that person's knowledge and consent to do so (Section 7).
Acceptable use. You must not use the Service to host, display, upload, modify, publish, transmit, store, update, or share any information or content that:
- belongs to another person and to which you have no right — including prescriptions that are forged, altered, or not genuinely issued to the member concerned;
- is obscene, pornographic, paedophilic, invasive of another's privacy (including bodily privacy), insulting or harassing on the basis of gender, libellous, or racially or ethnically objectionable;
- is harmful to children;
- encourages money laundering or gambling, or is otherwise unlawful in any manner;
- infringes any patent, trademark, copyright, or other proprietary rights;
- deceives or misleads the addressee about the origin of a message, or knowingly and intentionally communicates information that is patently false or misleading but may reasonably be perceived as fact;
- impersonates another person;
- threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, or public order, or incites any cognisable offence or prevents investigation of any offence;
- contains a software virus or any code designed to interrupt, destroy, or limit the functionality of any computer resource; or
- violates any law for the time being in force.
You also must not use the Service to obtain medicines unlawfully, misuse another person's identity, probe or disrupt the Service's security, or use the Service for or on behalf of anyone under 18. We may remove content and suspend or terminate accounts that violate this section (see Section 11).

7. Accounts, households, roles, and consent to manage another person's data

The Service is organised around a household with three roles:

Admin — sets up the household, adds members, manages medicines and treatments, and requests refills.
Member (patient) — the person taking medicines; confirms doses and receives reminders. Every adult member has their own account and their own rights over their own data.
Caregiver — a read-only viewer of a specific member's dose status, with access granted (and revocable) within the app.

Consent within the household. Managing another person's medication is an act of care — and it is also processing of their sensitive personal data. If you add an adult member to your household or manage their treatments:

you confirm that the member knows about and consents to their medication information being entered into and managed through the Service;
you acknowledge that the member can exercise their own rights over their own data (see the Privacy Policy), including asking for access to it or for it to be deleted; and
you agree not to add a person's data against their wishes, and to remove it if they withdraw their consent; and
you confirm that the member has the capacity to give that consent, or that you are lawfully entitled to act on their behalf (for example, as their legally recognised guardian or representative). MediCab is not an appropriate tool for managing the data of a person who can neither consent nor be lawfully represented by you.

Caregiver access to a member's data is a specific permission. It applies only to the member for whom it was granted, and it can be revoked at any time in the app.

Caregivers and these Terms. A caregiver who views the caregiver dashboard — including via a share link, without installing the app — is bound by these Terms from their first access. Until the caregiver has accepted these Terms in their own account, the admin or member who granted the access is responsible for ensuring the caregiver uses it only as these Terms allow.

8. Prescriptions

You (or the member concerned) upload your own prescriptions. By uploading a prescription, you confirm it is a genuine, valid prescription issued to the member concerned by a registered medical practitioner.
MediCab presents the prescription to your chosen pharmacy; MediCab does not adjudicate it. Whether the prescription is acceptable for dispensing is decided solely by the pharmacy (Section 5.1).
Prescription images are handled with the special protections described in the Privacy Policy (metadata stripping, India-resident storage, expiring access links, access logging).
For prescription-only (Schedule H) medicines, uploading a prescription image is a coordination step only. You agree to present the original physical prescription for verification whenever the pharmacy requires it — including, where the pharmacy so requires, to its delivery agent at the time of delivery. If the original cannot be verified, the pharmacy may cancel the order; amounts paid for a cancelled order are refunded in full under the Refund & Cancellation Policy.
Do not upload documents that are not prescriptions or that belong to someone outside your household.

9. Intellectual property

The Service — including its software, design, trademarks, logos, text, and content (excluding the data your household enters) — is owned by AAYUU SOFTWARE (OPC) PRIVATE LIMITED or its licensors and is protected by Indian and international intellectual-property law.

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for your household's own medication management. You may not copy, modify, distribute, sell, reverse-engineer, or create derivative works from the Service, except as permitted by law.

Your data remains yours. The medication information, prescriptions, and records your household enters belong to your household. You grant us only the limited licence needed to process that data to provide the Service, as described in the Privacy Policy.

10. Disclaimers and limitation of liability

Read this section carefully. It limits our liability, subject to Indian law.

10.1 Service provided "as is"

The Service is provided on an "as is" and "as available" basis. We work to keep the Service reliable, but to the extent permitted by applicable law we do not warrant uninterrupted or error-free operation. In particular, we do not warrant that reminders will always reach you where delivery depends on factors outside our control — your device's settings and battery optimisation, your network connection, and third-party platforms such as app-store push services and WhatsApp. We also do not warrant that data entered by users is accurate, or that any pharmacy will accept or fulfil any order.

10.2 What we are not liable for

To the extent permitted by applicable law, MediCab is not liable for:

health outcomes of any kind, including consequences of a taken, missed, delayed, or incorrectly taken dose;
reliance on any information in the Service (including interaction flags and Cabinet Query answers) instead of professional medical advice;
acts or omissions of partner pharmacies, including dispensing decisions, dispensing errors, delivery failures or delays, or the quality or authenticity of medicines — these are the responsibility of the independent pharmacy (without limiting your rights against that pharmacy under law). However, because our platform fee is charged for coordinating your order, if an order is not fulfilled we will refund our platform fee and facilitate a refund of the medicine cost from the pharmacy, as set out in the Refund Policy;
failures of third-party services we depend on (app stores, messaging platforms, payment processors, network operators); or
losses that are not the direct and immediate result of our failure — that is, secondary or knock-on losses (what the law calls indirect, incidental, special, or consequential losses).

10.3 Liability cap

To the extent permitted by applicable law, our total aggregate liability arising out of or relating to the Service in any 12-month period is limited to the greater of (a) the total fees you paid to MediCab in that period (our platform fees — not the price of medicines, which is paid to the pharmacy) and (b) ₹10,000.

10.4 What this section does not do

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Indian law — including liability arising from our fraud, or your statutory rights and remedies as a consumer under the Consumer Protection Act, 2019, which remain fully available to you. If any part of this Section 10 is held unenforceable, the remainder continues to apply to the maximum extent permitted.

11. Suspension, termination, and account deletion

By you. You may stop using the Service and delete your account at any time from the app's settings. Deletion enters a 30-day reversible grace period, during which you can restore the account; after 30 days, your data is permanently purged as described in the Privacy Policy. If you are the sole admin of a household that still has other members: your deletion request remains valid and your grace period runs as normal, but the final purge is completed only once the household has another admin or the remaining members have been removed. This rule exists to protect the other members — completing the purge earlier would either destroy their health data without their consent or leave them locked inside an unmanageable household. We will remind you of the pending step during the grace period.
By us. We may suspend or terminate your access if you materially breach these Terms (for example, uploading forged prescriptions, attempting unauthorised access, or unlawful use), if required by law, or if we discontinue the Service. Where reasonable, we will give you notice and an opportunity to export your data. Suspension for investigation is temporary and reversible; termination follows the same data-deletion process described above.
Effect. On termination, your licence to use the Service ends. Provisions that by their nature should survive (Sections 9, 10, 12) survive.

12. Governing law and jurisdiction

These Terms are governed by the laws of India. The Service is directed at the management of medication for households located in India; users who access the Service from outside India do so on their own initiative. Subject to any mandatory consumer-protection rights that let you bring proceedings elsewhere, the courts at Bengaluru, Karnataka have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service.

Nothing in this Section prevents you from filing a complaint before a Consumer Disputes Redressal Commission having jurisdiction under the Consumer Protection Act, 2019.

13. General terms

Severability. If any part of these Terms is held invalid or unenforceable, that part is limited or removed to the minimum extent necessary, and the rest of the Terms remain in full force. This applies in particular to Section 10: if any disclaimer or cap is struck down, the remainder survives.
No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.
Assignment. You may not assign these Terms. We may assign them to an affiliate or to a successor in a merger, acquisition, or sale of the business, with notice to you.
Entire agreement. These Terms, the Privacy Policy, the Refund & Cancellation Policy, and (during beta) the Closed Beta Addendum together form the entire agreement between you and MediCab for the Service.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (natural disasters, network or infrastructure outages, government action, epidemics), except for payment obligations already accrued.
Feedback. If you send us suggestions or feedback, we may use them to improve the Service without obligation or payment to you. Feedback never includes your health data.
App store terms. If you downloaded the app from the Apple App Store or Google Play, the store's minimum terms for licensed applications also apply and prevail over these Terms to the extent required by the store. Apple and Google are not parties to these Terms and have no responsibility for the Service or its support.

14. Changes to these Terms

We may update these Terms as the Service or the law changes. For material changes, we will notify you in the app and/or by email before the change takes effect. Continuing to use the Service after the effective date constitutes acceptance of the updated Terms; if you do not accept them, stop using the Service and delete your account. The "Last updated" date at the top reflects the current version.

15. Contact

AAYUU SOFTWARE (OPC) PRIVATE LIMITED (CIN: U62099KA2026OPC223028)
Sabari Complex, National Plaza, 24, Field Marshal Cariappa Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560025

General enquiries: info@medicab.co.in
Customer and refill support: support@medicab.co.in
Privacy, data rights, and grievances: grievances@medicab.co.in

Support is WhatsApp-first. We aim to respond within a few hours during business hours (IST) and prioritise anything where a patient risks running out of essential medication. Response-time aims are targets, not guaranteed service levels.

End of document.